The orders are created on the platform and sent to the following approval steps until they are executed by your exchange. Rejections aren't necessarily errors or failures, and for the most part, they happen to stop operations that exceed the account’s risk settings or that are in disagreement with specific criteria.
We have identified that the message "Not enough funds to complete the action" is being displayed after the order has been sent to your Exchange, in this case, we recommend that you contact your Exchange directly, informing this message for verification.
We also recommend that, in case you encounter difficulties while managing your orders, you make interventions such as closing operations and cancelling orders directly on your exchange’s home broker or contact their customer support service so that they can guide you on the rejections communicated by the platform.
If you have a sub-account and your order has been rejected, it is necessary to contact the main account’s manager for further information regarding the received rejections.
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