If your order has not been executed, and you receive the warning "Hello Investor! At the moment your account does not have permission to trade this asset. Click here to learn more.", don't worry, in this article we will explain the reason for this message!
This warning appears if you are trying to trade a Futures contract asset on your Vector if you are a Brazilian resident.
At the moment, operations on cryptoactive Futures contracts, in real account, are only available for users residing outside Brazil.
For users within Brazil, it is possible to view futures contract quotes and trade on the simulation account. Spot market operations remain unchanged and can be performed as usual.
If you do not live in Brazil and received this notice, please contact us by sending an e-mail to firstname.lastname@example.org, so that we can help you with your account settings in your country of residence.
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