We want you to understand how it works when you try to cancel and close orders in your Vector, and they have no orders in status: open. We will explain it better, don't worry.
Orders (buy or sell) are created on the platform and sent to the other approval steps, which include your Exchange.
Thus, there are situations that you will try to close/cancel your positions and the following warning will appear by a pop-up:
"Could not Close your positions as you have no open orders in this asset. Click here to learn more."
Or this message:
"Unable to cancel your orders, as you have no open orders in that asset. Click here to learn more."
These messages are triggered to your platform when you try to Close or Cancel your orders, but you have no open or executed orders. Therefore, it is not possible to Close/cancel orders as they have not yet been sent to the selected asset. We made this chart for you to understand the categorization of what is an order status: Open and Executed, see below:
|Open Orders||These are orders placed in the chart, but not executed so they are just an Offer to buy or sell.||Open orders can be canceled|
|Executed Orders||Orders that have been placed in the chart and have already been filled, your bid or offer has been accepted by the market and executed.||Executed Orders can be Closed|
So, if you try to cancel an order (button on your ChartTrading or SuperDOM), but it has already been executed you will receive a "Warning" pop-up message because your order can no longer be canceled since it has already been executed by the market.
A similar process occurs in the case of an attempt to close an order that is still open, that is, it has been placed on the chart, but has not yet been executed, causing a similar "Warning" pop-up.
You can also find the Cancel Order + Close button, this button will remove all orders on the chart whether they are open or executed, and this will work by canceling or closing all orders that are needed.
See the image below for an example of an OPEN order:
See now an example of an EXECUTED order:
Note that the executed order shows the price variation since its execution, as well as information of the account in which it was executed directly on your chart.
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